BO
BO

TARGET

Target ditetapkan dengan jelas dan terukur untuk memastikan setiap anggota tim berkontribusi maksimal dalam memberikan performance terbaik bagi Telkomsel.

GraPARI
CS dan FOS

Target GraPARI

Role Play
Detractor Improvement
Healthy Care
Service Delivery
Shift to Selfcare
Acquisition Mobile
Churn Prevention Mobile
Acquisition FMC
Churn Prevention Fixed

100%

90%

100%

75%

92%

65%

65%

66%

Service Digitalization
Churn Management
Healthy Sales
Healthy Acquisition Mobile
Healthy Acquisition IndiHome

50%

99%

Healthy Partnership
Shift to Selfcare

100%

Target FOS dan CS

Front Office Support
Kehadiran
Credo Behaviour
Kepatuhan ROW
Knowledge Level
Ketepatan Waktu KKM
Verifikasi Data KKM
Customer Service
Close in SLA (Quality)
Close in SLA (Quantity)
Kehadiran
QM Score
Credo Behaviour
Kepatuhan ROW
Knowledge Level
Role Play
Acquisition Mobile
Churn Prevention Mobile
Acquisition FMC
Churn Prevention Fixed

100%

100%

100%

95%

90%

85%

32

3

65%

66%

100%

100%

90%

85%

100%

100%

90%

100%